At the heart of what we do
Our Ethos & Values
People are at the heart of everything we do, this includes our customers, guides, and support staff.
We want our customers to have the best possible experience. Everything that we plan has our customers at its focus, paying attention to the detail so that you don’t have to.
Our guides are selected for their professionalism, qualifications, and experience but also for their ability to interact with and inspire our customers.
Support Staff are extremely important. We look after ours exceptionally well, ensuring they are properly kitted out, paid a competitive wage and happy in their work. Committed to improving standards, we are proud members of the Kilimanjaro Porters Assistance Project and the Mountain Explorers.
When you travel with us, your safety is our number one priority.
We make safety the golden thread that runs through everything we do. From initial trip planning right through to altitude profiling, safety is an integral part of our process. Mitigating risks at the planning stage improves your chances of success even before you’ve booked!
Once a trip goes live, our well qualified and experienced leaders manage safety for the duration, making dynamic risk assessments and varying the activity/itinerary where necessary to suit the local environmental conditions and other factors that may impact on your safety.
We believe that this holistic approach to safety means that our customers can relax and enjoy the adventure without needing to worry.
At Monkey Mountaineering we put local communities first by keeping our group sizes small. This helps us strive to maintain the natural balance that local communities have developed with their spectacular environment over hundreds of years.
We use fully qualified and experienced local guides and businesses to support our trips thereby investing in the local economy whilst providing our customers with a level of expert knowledge and cultural contact that cannot be achieved by using guides from the UK.
This helps us to achieve an outcome where the only evidence that one of our adventures has visited a region is photographs, great memories, and the good will of the local community.
Success means different things to different people. Things may not always go in our favour and the mountain weather can impact on our plans, preventing us from achieving our objectives.
Recognising this we complement our focus on safety and sustainability by carefully selecting our leaders and guides. Small groups mean that all our customers have a name and are not lost in the crowd. This has a positive effect, allowing our guides more time to focus on individual needs, resolving issues before they can impact on success.
Our strategies contribute to an unrivalled success rate on all our trips but for us bringing home customers who have had a truly enjoyable and remarkable experience is what it’s all about.